Refund Policy

Thank you for shopping with us! We aim to ensure that you are completely satisfied with your purchase. If you are not entirely happy with your order, please review our refund policy below for detailed information.

Eligibility for Refund

You are eligible for a refund if:

  • The product you received is damaged, defective, or not as described.
  • The product is unused, in its original condition, and with all original packaging and tags.
  • You request the refund within 7 days from the date of delivery.

Non-Refundable Items

We do not offer refunds on:

  • Sale items or clearance products.
  • Digital products
  • Gift cards or any other items marked as non-returnable or non-refundable.

Refund Process

  1. Request a Refund: To initiate a refund, please contact our customer service team at support@[yourdomain].com within 7 days of receiving your order. Provide the following information:

    • Order number
    • Product name
    • Reason for the return
    • Pictures of the damaged or incorrect product (if applicable)

  2. Return the Item: If your refund request is approved, you will be asked to return the product to us within 7 days. Please make sure the item is in its original condition with all packaging and tags intact. You will be provided with a return shipping label or further instructions.

  3. Refund Processing: After receiving the returned item and inspecting it, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase.

Refund Method

Refunds will be processed as follows:

  • Credit Card Payments: Refunds will be credited back to the card used for the original purchase.
  • Cash on Delivery (COD): For COD orders, refunds will be processed via bank transfer or store credit.

Shipping Costs

  • Return Shipping: The customer is responsible for the cost of return shipping unless the item was damaged or incorrect.
  • Original Shipping Charges: Shipping charges are non-refundable unless the item is damaged, defective, or incorrect.

Exchanges

We do not offer direct exchanges. If you would like a different size, color, or product, please initiate a return for a refund and place a new order for the desired item.

Faulty or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving the shipment, and we will arrange for a replacement or a full refund. We will also cover the return shipping costs for faulty or incorrect items.

Customer Service

If you have any questions or concerns about your refund, feel free to contact our customer service team:

  • Email: support@[yourdomain].com
  • Phone: +971 [Your Contact Number]
  • WhatsApp: +971 [Your WhatsApp Number]

We’re here to help and ensure your shopping experience is as smooth as possible!