Terms and Conditions

 

1. Introduction

 

Welcome to [Marketplace Name] (“we,” “our,” or “us”). These Terms and Conditions govern your use of our website, mobile application, and services (“Platform”). By accessing or using our Platform, you agree to comply with these terms.

 

2. Definitions

•Marketplace: The platform facilitating transactions between buyers and sellers.

•User: Anyone using the platform, including buyers and sellers.

•Seller: A registered user who lists and sells products/services.

•Buyer: A registered user who purchases products/services.

•Transaction: Any purchase or sale conducted on the platform.

 

3. Account Registration

•Users must provide accurate and complete information during registration.

•Sellers must verify their identity and business details.

•Users are responsible for maintaining the confidentiality of their account credentials.

•We reserve the right to suspend or terminate accounts for violations of our policies.

 

4. Marketplace Usage

•For Buyers: You agree to purchase products only for personal or business use, not for resale.

•For Sellers: You agree to list only legitimate, legal, and accurately described products.

•Users must not engage in fraudulent, abusive, or illegal activities.

 

5. Listing and Selling Policies

•Sellers must ensure product descriptions, pricing, and inventory are accurate.

•Prohibited items include counterfeit goods, illegal products, and restricted items (as per applicable laws).

•Sellers must fulfill orders within the promised timeframe.

•We may remove or suspend listings that violate policies.

 

6. Payment Terms

•Payments are processed through our integrated payment system.

•Buyers must pay in full before order processing.

•Sellers receive payouts based on our payout schedule after deducting applicable fees.

•Chargebacks and disputes must be handled per our dispute resolution policy.

 

7. Fees and Commissions

•The marketplace may charge sellers a commission on sales.

•Additional service fees may apply for premium features.

•Fees are subject to change with prior notice.

 

8. Shipping and Delivery

•Sellers are responsible for shipping orders on time.

•Buyers must provide accurate shipping addresses.

•Delivery times are estimated and not guaranteed.

•Disputes regarding shipping delays or issues must be resolved between buyers and sellers.

 

9. Returns, Refunds, and Disputes

•Buyers may request returns or refunds based on our refund policy.

•Sellers must comply with return and refund requests within the policy terms.

•We may mediate disputes, but final resolutions may be at our discretion.

 

10. Intellectual Property

•Users must not infringe on intellectual property rights.

•Sellers grant us a non-exclusive right to use product images and descriptions for marketing purposes.

•Unauthorized copying or use of platform content is prohibited.

 

11. User Conduct

•Users must not engage in harassment, abuse, or fraudulent activities.

•Manipulating reviews, engaging in fake transactions, or violating local laws is prohibited.

•We reserve the right to suspend or ban users violating these terms.

 

12. Privacy Policy

•Our Privacy Policy governs how we collect, use, and protect user data.

•By using our platform, you consent to our data practices.

 

13. Limitation of Liability

•We provide the marketplace “as is” without warranties of any kind.

•We are not liable for product defects, delivery issues, or disputes between users.

•Our maximum liability is limited to the transaction value of the disputed item.

 

14. Termination and Suspension

•We may suspend or terminate accounts for violations of our terms.

•Users can close their accounts at any time.

•Outstanding obligations (such as payments or disputes) must be settled before account closure.

 

15. Governing Law and Dispute Resolution

•These terms are governed by the laws of [Jurisdiction/Country].

•Any disputes will be resolved through negotiation, mediation, or arbitration before legal action.

 

16. Amendments and Updates

•We may update these Terms and Conditions from time to time.

•Users will be notified of significant changes.

•Continued use of the platform after updates implies acceptance.

 

17. Contact Information

 

For inquiries, please contact us at:

[Company Name]

[Email Address]

[Phone Number]